Privacy Policy
PRIVACY POLICY
Last Updated: 09/08/2026
Thank you for choosing to be part of our community at Cradle of Hope Pregnancy Resource Center (“Company,” “we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or our practices regarding your personal information, please contact us.
When you visit our website and use our services, you trust us with your personal information. We take your privacy very seriously. In this Privacy Policy, we seek to explain in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important.
If there are any terms in this Privacy Policy that you do not agree with, please discontinue use of our website and services.
This Privacy Policy applies to all information collected through our website and/or any related services, sales, marketing, communications, or events (collectively, the “Website” or “Services”).
Please read this Privacy Policy carefully, as it will help you make informed decisions about sharing your personal information with us.
WHAT INFORMATION DO WE COLLECT?
Personal Information That You Provide to Us
In Short: We collect personal information that you voluntarily provide to us.
We collect personal information that you voluntarily provide to us while using our website or expressing an interest in obtaining information about us or our services, participating in activities on the website, communicating with us, or otherwise contacting us.
The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products, services, and features you use. The personal information we collect can include the following:
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Payment Data. We may collect data necessary to process your payment if you make purchases or submit donations, such as your credit or debit card number and the security code associated with your payment instrument. Your payment data is processed and stored by our payment processor.
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Contact Information. We may collect information you provide to us when you contact us, submit a form, request information, communicate with us through website functionality, or otherwise interact with our organization.
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Messaging Information. If you voluntarily opt in to receive SMS/text messages from us, we may collect your name, mobile phone number, message content and interaction history, and appointment- or service-related information that you voluntarily provide.
All personal information that you provide to us must be true, complete, and accurate. You may notify us of any changes to such personal information.
Information Automatically Collected
In Short: Some information—such as your IP address and browser and device characteristics—may be collected automatically when you visit our website.
We automatically collect certain information when you visit our website. This information does not reveal your specific identity, such as your name or contact information, but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website, and other technical information.
This information is primarily needed to maintain the security and operation of our website and for our internal analytics and reporting purposes.
Like many businesses, we may also collect information through cookies and similar technologies.
HOW DO WE USE YOUR INFORMATION?
Personal Information That You Provide to Us
In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our services, compliance with our legal obligations, and/or your consent.
We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes based on our legitimate business interests, to provide requested services, with your consent, and/or to comply with our legal obligations.
We use the information we collect or receive:
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To facilitate account creation and logon processes. If you choose to link your account with us to a third-party account, such as a Google or Facebook account, we may use information you authorize those third parties to provide to facilitate account creation and logon.
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To request feedback. We may use your information to request feedback and contact you about your use of our website or services.
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To manage user accounts. We may use your information to manage your account and keep it in working order.
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To deliver services. We may use your information to provide requested services, resources, appointments, and support.
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To respond to inquiries and provide support. We may use your information to respond to questions, requests, and communications.
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To communicate with you. If you have voluntarily opted in to receive SMS/text messages from us, we may use your name, mobile phone number, message history, and related information to communicate with you about services, appointments, resources, support, follow-ups, educational resources, and other information related to your engagement with our organization.
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To respond to legal requests and prevent harm. If we receive a subpoena, court order, or other legal request, we may need to inspect the data we hold to determine how to respond.
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To enforce our terms, conditions, and policies.
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For other business purposes. We may use information for other legitimate business purposes, such as data analysis, identifying usage trends, determining the effectiveness of promotional campaigns, and evaluating and improving our website, services, communications, marketing, and user experience. Where appropriate, information may be aggregated or anonymized so that it is not associated with individual users.
SMS/Text Messaging
If you choose to communicate with Cradle of Hope Pregnancy Resource Center by SMS text message or provide your mobile number through our website forms, appointment scheduling, or by initiating a text conversation, you consent to receive text messages from us. These messages may include appointment reminders, follow-ups, responses to inquiries, and resources or information you request.
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP. For assistance, reply HELP.
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
In Short: We only share information as necessary to provide services, comply with laws, protect our rights, fulfill business obligations, or with your consent. We do not sell or rent your personal information.
We may process or share data based on the following legal bases:
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Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
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Legitimate Interests: We may process your data when reasonably necessary to achieve our legitimate business interests.
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Performance of a Contract or Services: Where we have entered into an agreement with you, we may process your personal information to fulfill the terms of that agreement or provide requested services.
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Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes, such as subpoenas.
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Vital Interests: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding suspected fraud, violations of our policies, threats to the safety of any person, illegal activities, or as evidence in litigation.
More specifically, we may need to process or share your personal information in the following situations:
Vendors, Consultants, and Other Third-Party Service Providers
We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to perform that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, website functionality, and messaging services.
These service providers are authorized to use your personal information only as necessary to provide services to us and are expected to protect your information appropriately.
Unless described in this Privacy Policy or otherwise authorized by you, we do not sell, rent, or trade your personal information with third parties for their own promotional purposes.
SMS/Text Messaging Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information collected as part of the SMS consent process will not be shared with third parties except as necessary to provide messaging services.
Text messaging originator opt-in data and consent will not be shared with any third parties.
Data Storage and Processing
We may have contracts in place with data storage providers and data processors. These providers may access personal information only as necessary to provide services to us and are required to maintain appropriate safeguards for the information entrusted to them.
Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition, or other transfer of all or a portion of our organization or business.
Affiliates
We may share information with our own affiliates where necessary to operate our organization or provide services. However, SMS/text messaging opt-in data and consent information will not be shared with affiliates for their own marketing or promotional purposes.
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store information.
We may use cookies and similar tracking technologies, such as web beacons and pixels, to access or store information. Such technologies may be used for purposes including:
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Load balancing
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Improving and evaluating website content
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Recognizing chat visitors to maintain a conversation
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Maintaining session information, which may be deleted when the browser is closed
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Website analytics and reporting
WHAT SERVICES DO WE USE?
DO WE USE GOOGLE MAPS?
In Short: Yes, we may use Google Maps to provide location and mapping functionality.
This website may use Google Maps APIs. Your use of Google Maps features is subject to Google's applicable terms and privacy policies.
DO WE USE WUFOO (SURVEYMONKEY) FORMS?
In Short: Yes, we may use Wufoo forms to provide an alternative method for communicating with us.
This website may use Wufoo forms. Information submitted through a Wufoo form may be processed by Wufoo on our behalf.
DO WE USE COGNITO FORMS?
In Short: Yes, we may use Cognito Forms to provide an alternative method for communicating with us.
This website may use Cognito Forms. Information submitted through a Cognito form may be processed by Cognito Forms on our behalf.
DO WE USE CHAT FEATURES (LIVE CHAT)?
In Short: Yes, we may use live chat to provide an alternative method for communicating with us.
This website may use live chat functionality. Information submitted through live chat may be processed by the applicable chat service provider on our behalf.
DO WE USE GOOGLE ANALYTICS?
In Short: Yes, we may use Google Analytics to improve and evaluate website content and usage.
This website may use Google Analytics to collect information about website usage and interactions. Google Analytics may use cookies and similar technologies to provide analytics and reporting.
HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.
We will retain personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law, such as for tax, accounting, legal, or other requirements.
When we no longer have an ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If this is not possible, such as when information is stored in backup archives, we will securely store the information and isolate it from further processing until deletion is possible.
HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through appropriate organizational and technical security measures.
We have implemented reasonable technical and organizational security measures designed to protect the personal information we process.
However, please remember that no method of transmission over the internet or electronic storage is completely secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.
DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 13 years of age.
We do not knowingly solicit data from or market to children under 13 years of age. If we learn that personal information from a user under 13 has been collected, we will take reasonable measures to promptly delete that information from our records.
If you become aware that we have collected information from a child under 13, please contact us.
WHAT ARE YOUR PRIVACY RIGHTS?
In Short: Depending on where you live, you may have rights regarding access to and control of your personal information.
Depending on applicable law and your location, you may have certain rights regarding your personal information. These may include the right to:
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Request access to your personal information;
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Request correction or rectification of inaccurate information;
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Request deletion of your personal information;
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Request restriction of certain processing;
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Object to certain processing; and
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Request portability of your personal information where applicable.
To make such a request, please use the contact information provided below. We will consider and respond to requests in accordance with applicable laws.
If we rely on your consent to process your personal information, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.
Account Information
If you would like to review or change information associated with your account, or request termination of your account, you may contact us using the information provided below.
Upon your request to terminate an account, we may deactivate or delete the account and associated information from our active databases. However, certain information may be retained when necessary to prevent fraud, troubleshoot problems, assist with investigations, enforce our policies, or comply with legal requirements.
Cookies and Similar Technologies
Most web browsers are set to accept cookies by default. If you prefer, you can usually configure your browser to remove cookies or reject cookies. If you choose to remove or reject cookies, certain features or services of our website may not function properly.
SMS/Text Messaging Choices
You may opt out of SMS/text messages at any time by replying STOP to a message you receive from us.
For assistance with the messaging program, reply HELP or contact:
Cradle of Hope Pregnancy Resource Center
Phone: 319-986-5336
Email: cradleofhope@fcoc.net
Opting out of SMS/text messages does not necessarily affect other forms of communication you may receive from us, such as email, phone calls, or communications you have otherwise requested.
DATA BREACH
A privacy breach occurs when there is unauthorized access to, collection, use, disclosure, or disposal of personal information.
If Cradle of Hope Pregnancy Resource Center becomes aware of a security breach that has resulted in or may result in unauthorized access, use, or disclosure of personal information, we will investigate the matter and provide any notifications required by applicable law.
CONTROLS FOR DO-NOT-TRACK FEATURES
At this time, we may not respond to browser “Do Not Track” signals, as there is no uniform technology standard for recognizing and implementing such signals.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference regarding online tracking.
DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, California residents may have specific rights regarding their personal information.
California law provides California residents with certain rights regarding their personal information. Depending on applicable law, these rights may include rights to request information about the collection, use, disclosure, or sale of personal information and to request access, correction, or deletion of personal information.
If you are a California resident and would like to make a privacy request, please contact us using the information provided below.
We do not sell personal information, and we do not sell or share SMS/text messaging opt-in data or consent information for marketing or promotional purposes.
DO WE MAKE UPDATES TO THIS POLICY?
In Short: Yes, we will update this policy as necessary.
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date and will become effective when it is posted.
If we make material changes to this Privacy Policy, we may notify you by prominently posting a notice of the changes or by directly sending you a notification where appropriate.
We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your information.
COMMUNICATION TERMS AND CONDITIONS
BrightCourse Messaging Program
Program Name: BrightCourse Messaging Program
Program Description
By opting in to the BrightCourse Messaging Program, you agree to receive text messages from Cradle of Hope Pregnancy Resource Center through BrightCourse. Messages may include appointment reminders, follow-ups, educational resources, service-related information, and responses to inquiries you initiate.
Message Frequency
Message frequency varies based on your interaction with Cradle of Hope Pregnancy Resource Center.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and mobile plan.
Opt-Out Instructions
You may opt out of receiving text messages at any time by replying STOP to a message.
For help, reply HELP or contact us at:
Phone: 319-986-5336
Email: cradleofhope@fcoc.net
Customer Support
Cradle of Hope Pregnancy Resource Center
Phone: 319-986-5336
Email: cradleofhope@fcoc.net
Privacy
Your information is handled in accordance with the Cradle of Hope Pregnancy Resource Center Privacy Policy, including the provisions specifically addressing SMS/text messaging information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information collected as part of the SMS consent process will not be shared with third parties except as necessary to provide messaging services.
Text messaging originator opt-in data and consent will not be shared with any third parties.
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.
Changes to Terms
We may update these Messaging Terms and Conditions from time to time. Any updated version will be posted with an updated date. Continued participation in the BrightCourse Messaging Program following the posting of changes constitutes acceptance of the updated terms.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have questions or comments about this Privacy Policy or our Messaging Terms and Conditions, please contact us:
Cradle of Hope Pregnancy Resource Center
Phone: 319-986-5336
Email: cradleofhope@fcoc.net
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Depending on applicable law, you may have the right to request access to the personal information we collect from you, request correction of that information, or request deletion of your personal information in certain circumstances.
To request to review, update, or delete your personal information, please contact us using the information above. We will respond to requests within the timeframe required by applicable law.